Privacy Policy

This Privacy Policy explains how Budapest Free Tour / Budapest Free Walking Tour By Locals processes personal data collected through budapestfreetour.hu.

Data controller

The data controller for this website is Budapest Free Tour / Budapest Free Walking Tour By Locals. Contact: info@budapestfreetour.hu.

Personal data we collect

• Booking details: first name, last name, email address, WhatsApp number if provided, number of participants, tour, date, time and language.
• Contact form data: name, email address, WhatsApp number if provided and message content.
• Account or booking-management data: login links, booking status and cancellation records.
• Technical data: IP address, browser information, device information, security logs and basic server logs.

Why we use your data

• To manage your booking and send confirmation or service-related messages.
• To respond to contact requests.
• To manage cancellations, changes and operational communication.
• To protect the website against spam, abuse and unauthorized access.
• To comply with applicable legal obligations where necessary.

Legal bases

We process booking and contact data to provide the service you requested. We process technical and security data based on our legitimate interest in operating a secure website. Where optional communication channels are provided, such as WhatsApp, you provide them voluntarily.

Retention

We keep personal data only for as long as reasonably necessary for the purposes above. Booking records may be kept for operational and dispute-resolution purposes. Contact messages are kept only as long as needed to handle the request. Server logs are kept for a limited period for security and maintenance.

Sharing data

We do not sell your personal data. We may share data with trusted technical providers such as hosting, email, security or booking infrastructure providers, only where needed to operate the website and provide the service.

International transfers

If a technical provider processes data outside the European Economic Area, we rely on appropriate safeguards required by applicable data protection law.

Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability or object to certain processing. You may also lodge a complaint with a competent data protection authority.

AI virtual assistant

The website may offer an AI virtual assistant to answer questions about Budapest Free Tour and visiting Budapest. When you use the chat, the text you enter is sent to the technology provider OpenAI in order to generate a response. Please do not enter passwords, payment-card details, identity documents or other sensitive information in the chat.

The assistant does not have access to your personal booking and cannot create, modify or cancel it. Conversation history used by the interface may be stored temporarily in your browser session.

Contact

To exercise your rights or ask privacy questions, contact info@budapestfreetour.hu.